Return & Refund Policy

Thank you for participating with Integrated Network For Community Empowerment (INFOCEM). We value your commitment to community development. Since INFOCEM is a non-profit community empowerment organization and the portal handles membership applications, we maintain a clear policy regarding fees and refunds.

1. General Non-Refundability of Fees

All application processing fees, membership registration fees, and program subscription fees paid on this portal are non-refundable. These fees are utilized to cover administrative and operational verification costs, including document vetting, verification infrastructure, and certificate/identity card generation.

By submitting an application and paying the processing fee, you understand and agree that:

• No refunds will be issued if your membership application is rejected or denied after verification due to ineligible documents, non-compliance with terms, or mismatch in information.
• No refunds will be issued once a certificate or ID card has been generated.

2. Duplicate or Erroneous Transactions

In rare instances where a technical error or gateway glitch occurs, and you are debited multiple times for a single application, the duplicate transaction will be eligible for a refund. Under such circumstances:

• You must contact us within 7 days of the transaction date.
• We will verify the payment log with our payment gateway partner.
• Once verified that a duplicate payment was successfully received for the same application reference, the excess amount will be approved for a refund.

3. How to Request a Refund

To request a refund for a duplicate transaction, please send an email to mahesh@infocem.org with the following details:

• Applicant Name and Account Email
• Application ID / Transaction Reference ID
• Payment Date and Exact Amount
• Screenshot of the payment receipt or bank statement showing duplicate debits

4. Refund Processing Timeline

Once a refund request is approved:

• The refund will be initiated back to the original payment source (Credit/Debit Card, Netbanking, or UPI wallet used during transaction).
• It typically takes 5 to 7 working days for the refunded amount to reflect in your account, depending on your bank's processing cycles.
• INFOCEM is not responsible for any delay in credit caused by banking institutions.